EMN Technical Services / Professional portfolio
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Edinburg, TX · Mainframe operations · IT support
01 / Core competencies
Technical focus
Core competency
Mainframe operations
IBM mainframe, z/OS, production console monitoring, system messages and alerts, scheduled health checks, and secure remote sessions. Supervised CICS region / z/OS LPAR recycle exposure.
Core competency
Batch & workload
Jobtrac, JCL, JES2, SDSF, TSO/ISPF, and TSO/TPX. Job add/run/rerun/purge, abend and return-code review, predecessor dependencies, and step-level recovery. Control-M and ESP: training exposure.
Core competency
Tools & support
ServiceNow, Automation Point, Jump Server, Remote Desktop, and Microsoft Teams. Incident management, escalation, client runbooks and SOPs, documentation, and remote collaboration.
Credentialed knowledge
Credentialed knowledge
z/OSMF, RACF, DFSORT, IDCAMS, IEBGENER, datasets, spooling, Syslog, Unix, and configuration management.
Skills inventory
Technical Skills & Keywords
Platforms, tools, and operational knowledge grouped for quick reference. Training, supervised work, and shadowed exposure are labeled where applicable.
01 / Mainframe & z/OS
IBM Mainframe
z/OS
z/OSMF
JES2
SDSF
TSO/ISPF
TSO/TPX
RACF
Syslog
LPAR · Exposure
CICS
Datasets
Spooling
DFSORT
IDCAMS
IEBGENER
02 / Batch & workload operations
JCL
Jobtrac
Batch Processing
Job Control
Job Monitoring
Job Add / Run / Rerun / Purge
Abend Analysis
Return Code Review
Predecessor Dependencies
Step-Level Recovery
JCL Restart · Under guidance
Batch Recovery · Under guidance
Control-M · Training
ESP · Training
03 / Production operations
Production Console Monitoring
System Messages & Alerts
System Health Checks
24/7 Operations
Incident Response
Incident Management
Escalation
Shift Turnover
Runbook Execution
SOP Execution
Disaster Recovery · Shadowed
IPL Exposure · Shadowed
CICS Region Recycle
z/OS LPAR Recycle · Supervised exposure
Client Decommission · Shadowed
Structured Process Execution
04 / Tools & enterprise support
ServiceNow
Automation Point
Jump Server
Remote Desktop
Microsoft Teams
Secure Remote Sessions
Ticketing Systems
Technical Troubleshooting
Configuration Management
Documentation
Client Runbooks
Standard Operating Procedures
05 / Technical & professional
IT Support
Technical Support
Enterprise Managed Services
Remote Operations
Problem Solving
Technical Documentation
Cross-Team Collaboration
Process Compliance
Issue Triage
Production Support
02 / Experience
Mainframe & technical operations
Ensono / Mainframe operations
Associate Data Center Operations Analyst
Mainframe Operations · Ensono
September 2025 – September 2026 · Remote
Enterprise managed services
Production environments. Structured processes. 24/7 operations.
Monitored production consoles for three active client environments, with work spanning six environments through console and TSO/TPX. Completed health checks and responded to system messages and alerts using client-specific procedures.
Selected responsibilities & supervised exposure
Performed Jobtrac job-control activities; investigated abends and failed steps, reviewed return codes, and validated predecessor dependencies. Carried out job changes under senior mentorship.
Created, updated, routed, and documented incidents and service requests in ServiceNow. Monitored Automation Point alerts and escalated exceptions according to documented support procedures.
Executed recurring production tasks from client runbooks and internal SOPs, verified system status, and provided shift turnover across 24/7 operations teams.
Supervised work & shadowing
Assisted with a supervised CICS region recycle on its z/OS LPAR, including shutdown/startup and recovery verification. Performed JCL restart and batch recovery under guidance. Shadowed senior operators during disaster-recovery procedures, two scheduled IPLs, and a client decommission.
Additional professional experience
Amazon Vine Program
Independent Product Reviewer
2020–2026 · Remote
Evaluated products and produced structured written reviews while independently managing intake, research, documentation, and program compliance.
DISH Network
Tier II Technical Support Agent
2016 · Harlingen, TX
Troubleshot television, receiver, installation, and signal issues using diagnostic and ticketing tools. Applied structured problem-solving and first-contact resolution practices.
Northeast Analysis
Executive Assistant to Managing Director
2015 – 2016 · Remote
Coordinated schedules, contractor communications, site documentation, materials workflow, and cross-team communication.
03 / Credentials
Certifications & credentials
Interskill / IBM · Credly-verified credentials
13 credentials across mainframe operations
IBM Mainframe Systems Operator Certificate 2.5 (Level II) and IBM Mainframe Environment – Foundations 2.5.
Credential families include JES2, JCL, SDSF, TSO/ISPF, and z/OS. View the complete credential record on Credly.
JES2
Foundations & Experienced 2.5
JCL
Foundations & Experienced 2.5
SDSF
Foundations, Job Management Experienced & Operation Experienced 2.5
TSO/ISPF
Foundations & Expert 2.5
z/OS
Foundations & Experienced 2.5
View credentials on Credly
04 / Education
Education & academic foundation
Southern New Hampshire University · Online
Bachelor of Arts in Game Art and Development
In progress
Current academic program at Southern New Hampshire University.
05 / Contact
Contact & professional links
Connect through email or LinkedIn, or explore the mainframe credential record on Credly.
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